The most frequently asked questions

Is this program open to me?

  • You have Medicaid
  • Live in New York
  • Need help with day-to-day activities

You are likely eligible.

Due to government regulations, Medicare is NOT enough.

Who do I have access to as a caregiver?

  • Child
  • Relative
  • Friend

Where can I find CareConnect?

CareConnect is available in EVERY COUNTY in New York State.

We are NOT available outside of New York.

Caregiver Pay Rate
How much will I get paid?
Payment + benefits depend on the patient’s location and insurance plan. Please call us at 718 303 8998 to find out your exact rates.
How many hours will I be able to work?

This depends on two things:

  • i. How many hours the consumer is approved for.
  • ii. How many hours the consumer wants you to work. ‍All work hours are subject to appropriate labor regulations and policies.
Is there a minimum number of hours I have to work?
No. Some benefits are affected by the number of hours worked, but you’ll get paid as a caregiver for whatever hours you worked.
How often will I get paid?
You’ll get paid every Friday — guaranteed. (As long as you submitted your hours properly, of course!) Our caregivers appreciate that their payments come in like clockwork; no exceptions.
How will I get paid?
You’ll get a paycheck every Friday by direct deposit, mailed check, or pay card (provided at no cost).
Does CareConnect pay for overtime?
Yes. The exact overtime rate depends on your location and insurance plan. Please call us at 728-303-8998 to find out.
How do I qualify for overtime?
If the patient you serve is authorized to receive more than 40 hours per week AND you work over 40 hours in a given week, you’ll start getting paid overtime.
Can I care for more than one patient at a time?
Yes, but you’ll need to split the hours. For example, if Mom qualifies for 23 hours per week and Dad qualifies for 20 hours per week, you can work in the home for 43 hours and be paid for 43 hours. The hours will be split: you cannot be on the clock for both Mom and Dad at the same time.
If I care for both my parents at the same time, do I get paid double?
See question above. You can add their hours together and work all the hours, but you will never get paid double per hour.
Can I get paid to take care of my spouse?
No – not if you are legally married to your spouse.
Will I get paid time off?
As you work, you’ll accrue up to 40 paid sick hours each year. Plus, you can get direct deposit, overtime, paid family leave, and disability (if you qualify). And in many NY locations, caregivers are eligible for a free health benefits package.
Will you reimburse my travel costs?
No, we are unable to reimburse travel expenses on this program.

Hours and Tracking
Are my hours set? Can I be on a flexible schedule?
Hours are flexible, so you and the person you care for can make a schedule that works for you both.
How will you track my hours?
We have a special web app for caregivers, so you can clock in and out on your phone. No paperwork, no timesheets — it’s fast and simple.
What if there’s a mistake with my payment?
That’s why our 40+ dedicated staff members are here. Our average phone wait time is 11 seconds, so if you ever have a problem, just pick up the phone — you can expect a helpful, professional resolution immediately.
If I need a day off, who will cover me?
We encourage every patient to sign up at least 2 caregivers. This way, if you cannot care for your loved one on a particular day, your back-up caregiver can step in. And if you need coverage for a longer period of time, contact us at (718) 303-8998. We can set your loved one up with another one of our programs where we match them with a professional and caring home attendant.
What if I’m sick and can’t work?
No worries. As you work, you’ll accrue up to 40 hours of paid sick time each year. CareConnect caregivers get lots of great benefits: sick time, regular pay, direct deposit, overtime, paid family leave (if you qualify), and disability (if you qualify). And in many NY locations, caregivers are eligible for health benefits — with no monthly fee!
Can you provide assistance if I am not available that day to be with my grandmother?
CareConnect does not offer outside aides under CDPAP — but you can avoid this conflict if the patient signs up more than one caregiver. And if you need coverage for a longer period of time, contact us at (718) 303-8998. We can set your loved one up with another one of our programs where we match them with a professional and caring home attendant.

Caregiver Benefits
What benefits will I get as a caregiver?
LOTS! CareConnect caregivers get on-time pay (we’ve never missed a payment!), paid sick time, direct deposit, overtime, paid family leave (if eligible), and disability (if eligible). And in many NY locations, caregivers are eligible for health benefits — with no monthly fee!
Will I get health insurance?
Yes! If you live in New York City, or Nassau, Westchester, or Suffolk counties, you may get health insurance — with no monthly fee. And in ALL New York locations, you can always join our highly affordable company plan. Speak to one of our representatives for more details by calling (718) 303-8998.
Will I get paid vacation days?
As you work, you’ll accrue up to 40 hours of paid sick time each year.
Are there any retirement plans available?
Yes! All caregivers are eligible for a generous 401(k) package. If you choose to contribute 3% of your weekly pay to your 401(k), we’ll contribute the same amount, free of charge. And if you contribute an additional 2% on top of that, we’ll match it by 50%.

Who can be a caregiver?

I already have a part-time job. Can I still be a caregiver?

Yes, as long as you can put in the hours needed.

I want to work for FreedomCare but I don’t have a family member or friend who needs care. Can I still work for you?

Yes! FreedomCare has recently opened its own Home Health Aide (HHA) agency. We accept only dedicated caregivers who take great pride in their work. Click here to learn more and apply.

Clients

Let’s have a talk together

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Headquarters

Horizon Company
123 Main Street
Anytown 12345
Our Vision
Individuals have the right to receive care from those they love and trust, as well as from those who provide them happiness and peace.
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CareConnect does not offer medical assistance. We can connect you with a network of Medicaid or Medicare-covered providers at no cost to you.

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